Return Policy

As these items are all one-of-a-kind, we simply cannot accept returns once purchase was made and shipped. We enforce a strictly NO RETURN NO REFUND policy.

We do our best to communicate with the customer of the fitting, the quality, and the sizing. So, if you have any question about the color and the way it fits on the body, please reach out to us. We are happy to answer any questions before you make the purchase. It's also recommended to check out our FAQ section.

Only under special circumstances, we would accept EXCHANGE to a different item for our customers. In order to process an exchange, customer is requested to inform the shop (joykimono@exquisitelyjoy.com) within 7 days of receipt of the goods of the reason for exchange. Acceptance to the request will be processed in 3 days. Once accepted, customer is responsible to ship goods back at his or her own costs. Only after the returned item is received will the shop dispatch the 'replacement' item(s). Please note that acceptance of exchange is completely at our discretion. We reserve the rights to turn down any request for exchange.

ALL SALES ARE FINAL, INCLUDING THE USE OF A DISCOUNT CODE. WE DO NOT ACCEPT EXCHANGES OR RETURNS.