Return Policy

Unique and Limited-Edition Art

  • As these items are all one-of-a-kind, we enforce a strictly NO RETURN NO REFUND policy.
  • Under special circumstances, we are happy to EXCHANGE to a different item for our customers.  In order to process an exchange, customer is requested to inform the shop (joykimono@exquisitelyjoy.com) within 7 days of receipt of the goods of the reason for exchange.  Acceptance to the request will be processed in 3 days.  Once accepted, customer is responsible to ship goods back at his or her own costs.  Only after the returned item is received will the shop dispatch the 'replacement' item(s).  
  • All sale final.